Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken Dutch (Fluent), German
Description
06th November – 09.00 – 19.00
Location: Location: The Student Hotel| Willem Ruyslaan 225| 3063 ER Rotterdam
Ready for the next stage of your career? Want to explore a new city?
If you’re fluent in English and Dutch or other European languages, you could make the most of your talents – and discover a beautiful place to live and work – by joining Accenture in Lisbon, Dublin, Krakow, or Warsaw.
Register by submitting your resume and creating a profile through www.accenture.com/adventure
Attend between 9.00am and 7.00pm at a time that suits you and a member of our team will welcome you, please allow 1.5 hours for your appointment.
Discuss the roles with one of our assessors, and we’ll discuss your background, and any other queries you might have.
Remember to bring a printed copy of your CV for the team to review.
CUSTOMER CARE AGENT DESCRIPTION:
Customer care agent focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.
Responsibilities
• Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
• Providing product and tool support to improve the overall experience and drive higher product adoption and spend
• Ability to identify trends and solve problems facing multiple SMB clients
• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
• Provide vital product insights and feedback on client products
Location: Location: The Student Hotel| Willem Ruyslaan 225| 3063 ER Rotterdam
Ready for the next stage of your career? Want to explore a new city?
If you’re fluent in English and Dutch or other European languages, you could make the most of your talents – and discover a beautiful place to live and work – by joining Accenture in Lisbon, Dublin, Krakow, or Warsaw.
Register by submitting your resume and creating a profile through www.accenture.com/adventure
Attend between 9.00am and 7.00pm at a time that suits you and a member of our team will welcome you, please allow 1.5 hours for your appointment.
Discuss the roles with one of our assessors, and we’ll discuss your background, and any other queries you might have.
Remember to bring a printed copy of your CV for the team to review.
CUSTOMER CARE AGENT DESCRIPTION:
Customer care agent focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.
Responsibilities
• Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
• Providing product and tool support to improve the overall experience and drive higher product adoption and spend
• Ability to identify trends and solve problems facing multiple SMB clients
• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
• Provide vital product insights and feedback on client products
Skills
Profile Attribute
• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Focus on SMB customer satisfaction by driving the right product adoption for the right customer
• Consultative selling and customer empathy mind-set
• Self-driven with attention to detail and follow-through
• Ability to multi-task and work under pressure
• Excellent communication skills: verbal, written, listening skills
Required Skills and Experience
• BA or BS in Marketing, Economics, Computer Science, or another related field is a plus but nor mandatory
• Work experience in marketing or technology
• Familiarity with online advertising products and social media
• Fluency in English AND full fluency in German, Danish, Dutch, Swedish, French, Hebrew, Greek (only Dublin), Arabic (only Dublin), Turkish, Italian (only for Poland) and Spanish (only for Poland).
• Must have exceptional grammar and typing accuracy skills
• Candidates apply must have the right to work within Europe, we are not able to support with visa sponsorship
• We're looking candidates willing to relocate in Lisbon, Poland or Dublin.
• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Focus on SMB customer satisfaction by driving the right product adoption for the right customer
• Consultative selling and customer empathy mind-set
• Self-driven with attention to detail and follow-through
• Ability to multi-task and work under pressure
• Excellent communication skills: verbal, written, listening skills
Required Skills and Experience
• BA or BS in Marketing, Economics, Computer Science, or another related field is a plus but nor mandatory
• Work experience in marketing or technology
• Familiarity with online advertising products and social media
• Fluency in English AND full fluency in German, Danish, Dutch, Swedish, French, Hebrew, Greek (only Dublin), Arabic (only Dublin), Turkish, Italian (only for Poland) and Spanish (only for Poland).
• Must have exceptional grammar and typing accuracy skills
• Candidates apply must have the right to work within Europe, we are not able to support with visa sponsorship
• We're looking candidates willing to relocate in Lisbon, Poland or Dublin.