Global Customer Support Consultant (6 months contract) job in Singapore

Temporary

Job Description

Primary role purpose:

The primary purpose of this role is to support Inmarsat’s retail customers following release 5 of the Billing Transformation Program (BTP).

Key Responsibilities:

Some of areas you will be responsible for are:

• Management of all BTP R5 cases within Microsoft Dynamics.
• Managing assigned cases in line with customer expectations and departmental SLAs and KPIs.
• Checking invoices on behalf of customers and providing updates as required.
• Handling customer complaints in accordance to the GCO complaints procedure.
• Providing call data records for customers.
• Identifying and escalating any urgent issues to management.
• Participating in any hyper care team meetings to discuss progress or issues.
• Staying current with system and product information, changes and updates
• Other duties as required by the line manager.

Qualifications

Essential Knowledge and Skills:

• Professional telephone manner;
• Billing or IT background;
• To be able to communicate effectively at all levels with a good grasp of the English written language;
• To be able to conduct initial troubleshooting and diagnostics on all enquiries.
• Able to operate within a multilingual customer base;
• Ability to assimilate information and respond accordingly;
• PC literate.
• Able to do shift work (7 am to 4 pm / 8 am to 5 pm). Required to work on weekend / public holidays. The shift are on rotational basis.

Desirable Knowledge and Skills:

• Have a working technical knowledge of:
  • Call data record types
  • Different types of computer based applications and the data they generate.
• Awareness of the various Inmarsat services and products

Additional Information

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• https://jobs.smartrecruiters.com/Inmarsat/743999684053479-global-customer-support-consultant-6-months-contract-?idpartenaire=20222