Contact center system support engineer

Contact center system support engineer Bahrain We have a requirement for a Contact Center System Support Engineer to work with one of leading banking institutions based in Bahrain on a 12 month extendable contract. We are looking for a Contact Center System Support Engineer with banking experience and a minimum of 3 years experience working on Genesys products including social media integration (Facebook/Twitter/YouTube), EServices (Email & Chat), GVP, GQM, WFM, SIP Server, web call back, building and troubleshooting routing strategies, troubleshooting CRM integration. You will also Act as level one & level two support engineer in addition to resolving escalated issues from level 1 and Escalate unresolved issues to level 3 (system development). Main Scope of Duties and Responsibilities: System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc) Performance tuning. Update system with new releases, OS patches and issues workarounds. Monitor system utilization and reports the need to scale up hardware/software in case of over utilized systems. Ensure service availability according to the agreed SLA. Develop backup & monitoring scripts and policies for the system and the service Knowledge of Configuration, Backup, and Restoral processes necessary to support the contact centre infrastructure Knowledge of OSI network protocol design Experience using and writing technical documentation High level vendor certifications (i.e. Genesys). 3 to 5 years system administration experience. If you are available and interested or know anyone that might be please send your CV. This is an URGENT requirement. The client will conduct INTERVIEWS IMMEDIATELY for suitable candidates. All relevant applications will receive my INSTANT ATTENTION. For further information contact Bobby Begg on +44 208 254 7426 or Bobbybegg@pentaconsulting.com Penta Consulting is a global staffing solutions business providing innovative and flexible recruitment strategies for clients and the very best permanent, interim and contract career opportunities for candidates across IT & Telecoms. Ranked 8 in the 2013 Sunday Times Top 100 Companies to Work For awards, Penta holds a Queen's Award for (more...)