Operations, Service & Technical Manager

Job Description

Responsibilities

• Provides guidance and supervision for assigned Equipment Repair Technicians. 
• Conducts regular training sessions for technicians designed to increase their proficiency and acquaint them with new equipment specifications. 
• Responsible for the Preventive Maintenance Program for all clients. 
• Assist in developing and growing new business for the service and maintenance segment of the business. 
• Develop and assists with the implementation of new marketing plans for the technical division 
• Supervises composite crews to include contractors in the removal, movement, and installation of various pieces of equipment related to our brands. 
• Maintains necessary and required files, both paper and automated. 
• Functions as the company technical advisor on capabilities of installed and proposed gym and spa equipment. 
• Responsible for the purchasing, commissioning, and maintenance of all equipment and spare parts. 
• Responsible to ensure that sufficient stocks of necessary repair parts are on hand or immediately available. 
• Researches sources of parts and equipment. 
• Provides quotes and configurations of equipment as required for new clients and replacement equipment for current clients. 
• Oversees the Logistics for delivery and installation of equipment sold by the company. 
• Maintains technical proficiency. 

TECHNICAL SUPPORT REQUIREMENTS:

• Provides technical assistance to our Technicians using both oral and written communication skills. 
• Use service documents and troubleshooting guides to diagnose unit issues with successful resolution. 
• Demonstrates the ability to use and read schematics in order to solve technical issues. 
• Identify repeat issues with unit and troubleshoot effectively with quick resolutions. 
• Assists customers with part orders and manage all process for client database maintenance, stock and inventory for the technical department. 
• Process customer warranty or billable parts orders or returns. 
• To ensure that all quotations, invoices and delivery orders for the technical department are issued expediently and that all records are managed well. 
• Diploma or Degree in Technical, Mechanical or Electronic, or Equivalent Technical training preferred. 
• Minimum 4+ years' experience in in technical maintenance, customer service and project management 
• Excellent organisational skills with the ability to manage a local and remote technical staff of 6-10 technicians. 
• Technical hands on experience in actual repairs of electro-mechanical equipment. 
• Prior supervisory experience in equipment maintenance and field repair work is mandatory. 
• Must be computer literate with some experience in a secure wide area network environment would be advantageous. 
• Excellent written and communication skills. 

Additional Skills Preferred:

• Detail-oriented with the ability to implement, improve and maintain effective 
• Standard Operating Procedures. 
• Ability to Motivate and manage a team 
• Ability to deal with fast-paced environment with a high volume of phone calls on a consistent basis. 
• Resourceful and must be able to multitask effectively. 
• Able to work independently with minimal direct supervision. 
• Respond to customers in a professional and courteous manner. 
• Must be flexible and adapt quickly to change. 
• Proven Problem Solving Skills. 
• This role is initially open to Malaysian and Malaysia's PR ONLY 

Location : KL

Exp : 4-5 Years

Industry : Retail / Merchandise


Interested candidate to apply online :

edgar@dynaforceintl.com , pei@dynaforceintl.com

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