Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken Mandarin (Mother tongue), Croatian (Mother tongue), Japanese (Mother tongue)
Description
Position :
Ledger is looking for a Customer Support Executive to manage customer relation. As part of its strong growth, Ledger – a technology leader in digital asset and crypto-security solutions.
Your goal will be to provide quick and efficient technical support to ensure customer satisfaction.
In a context of job & team creation, we are looking for talents who want to join a growing team in a fast paced start-up. You will have a direct impact on customer satisfaction, and the renowned of the company.
Missions :
● Ensure customer satisfaction & reply to day to day
customers requests
● Involved in customer escalation as per escalation
procedure or as required to ensure timely resolution
according to SLAs on technical products
● Create clear service tickets and follows up to ensure
resolution
● Analyse current trends (market, product
performance,...) & improve the customer support
content (FAQ, Macros) with the manager in order to
always have the best answers for our customer
● Communicate clearly and work effectively with other
teams and departments, in particular Technical &
Legal teams.
● Keep rigorously trained and up-to- date on the
company’s products
● Create data oriented reporting in order to improve
the quality of the customer support
Ledger is looking for a Customer Support Executive to manage customer relation. As part of its strong growth, Ledger – a technology leader in digital asset and crypto-security solutions.
Your goal will be to provide quick and efficient technical support to ensure customer satisfaction.
In a context of job & team creation, we are looking for talents who want to join a growing team in a fast paced start-up. You will have a direct impact on customer satisfaction, and the renowned of the company.
Missions :
● Ensure customer satisfaction & reply to day to day
customers requests
● Involved in customer escalation as per escalation
procedure or as required to ensure timely resolution
according to SLAs on technical products
● Create clear service tickets and follows up to ensure
resolution
● Analyse current trends (market, product
performance,...) & improve the customer support
content (FAQ, Macros) with the manager in order to
always have the best answers for our customer
● Communicate clearly and work effectively with other
teams and departments, in particular Technical &
Legal teams.
● Keep rigorously trained and up-to- date on the
company’s products
● Create data oriented reporting in order to improve
the quality of the customer support
Skills
● First work experience ideally related to a customer
support position
● Ability to understand and learn about hardware and
software products
● The ideal person will possess outstanding written
and verbal skills in either English, Japanese, Korean
or Chinese
● Ability to effectively work with both internal and
external users
● Must have a “Customer First” attitude
● Proficiency in Google docs, sheets, slides, forms as
well as Microsoft Excel PPT
● Interest in working with a support desk and ticketing
tools to create and track incident tickets (Zendesk is
a plus)
● Ability to analyze technical and factual data, to
search for references in technical booklet (brochure) ● Understanding the cryptocurrencies or blockchain
environments is a plus
support position
● Ability to understand and learn about hardware and
software products
● The ideal person will possess outstanding written
and verbal skills in either English, Japanese, Korean
or Chinese
● Ability to effectively work with both internal and
external users
● Must have a “Customer First” attitude
● Proficiency in Google docs, sheets, slides, forms as
well as Microsoft Excel PPT
● Interest in working with a support desk and ticketing
tools to create and track incident tickets (Zendesk is
a plus)
● Ability to analyze technical and factual data, to
search for references in technical booklet (brochure) ● Understanding the cryptocurrencies or blockchain
environments is a plus
Diplomas
University degree - two years of study minimum
contact - .expat.com