Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken English (Fair)
Salary range RM7500 per month
Description
• To ensure desired customer delight by providing satisfactory response to customer interaction.
• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
• Evolve more effective work process for improving customer interactions.
• Constantly monitor & review performance metrics for achievement of objective.
• To track & ensure closure of complaints.
• Identify relevant training needs of agents & ensure effective implementation.
• Effectively manage shift operations.
• Job based in Malaysia, candidate must be willing to relocate to Malaysia.
• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
• Evolve more effective work process for improving customer interactions.
• Constantly monitor & review performance metrics for achievement of objective.
• To track & ensure closure of complaints.
• Identify relevant training needs of agents & ensure effective implementation.
• Effectively manage shift operations.
• Job based in Malaysia, candidate must be willing to relocate to Malaysia.
Skills
• Spoken Communication skills
• Probing skills
• Analytical skills
• Probing skills
• Analytical skills
Diplomas
• Candidate must possess at least a Bachelor Degree in any field
contact - expat.com/
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