Contract types Permanent contract
Working time Full time
Language(s) spoken Vietnamese (Fluent), English (Fair)
Description
Job Description
• Providing customer support and technical issue resolution via email, phone, chat and social media.
• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails and social media interactions.
• Identifying correcting and advising on technical issues in the customer’s computer and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Requirement:
• Must be fluent in conversational Vietnamese.
• Strong in both written and communicating in English
• Ability to communicate English via email
• Ability to deliver excellent customer service quality
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Able to work shifts on public holidays and weekends
• Team player
• Those with strong interest in games are preferred
• Typing speed of 40 WPM with 97% accuracy
• Prefers to have chat support related experience
• Providing customer support and technical issue resolution via email, phone, chat and social media.
• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails and social media interactions.
• Identifying correcting and advising on technical issues in the customer’s computer and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Requirement:
• Must be fluent in conversational Vietnamese.
• Strong in both written and communicating in English
• Ability to communicate English via email
• Ability to deliver excellent customer service quality
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Able to work shifts on public holidays and weekends
• Team player
• Those with strong interest in games are preferred
• Typing speed of 40 WPM with 97% accuracy
• Prefers to have chat support related experience
contact - expat.com/