Experience Junior
Contract types Permanent contract
Working time Full time
Description
TTEC, a global leader in customer experience with 43,000 employees in 80 countries and 5 continents!
Why TTEC?
We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.
What will your typical day look like?
You will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.
Specifically, you will:
handle incoming inquiries from our customers in a positive and enthusiastic manner
actively listen to customers to better understand their needs
propose products and services that meet their needs
solve customer issues
redirect them to someone else for help, if required
ensure the customer leaves the interaction feeling reassured and impressed
Whats in it for you?
Youll get:
opportunity to build your customer service skills
weekly 1:1 behavioral coaching sessions
ongoing support for immediate questions
career planning
potential for advancement within 6 months
monthly performance-based bonus programs
paid initial and ongoing training for self-development
benefits (medical and dental)
employee discounts with local partners
expanded social network
Competitive base pay of $14.60/h after training plus performance-based bonuses
$1 premium for hours worked between 3am and 6am
$10 daily transportation allocation when your workday begins at 3am
Please note that hour wage during training is $11.25/h (10 days)
What do you have to offer?
You are:
fluent in English and either Dutch or Italian or Turkish
dynamic, passionate and caring
interested in having a challenging job
able to work with minimal supervision
computer savvy
available Monday to Friday from 3 a.m. to 11 a.m.
What skills are an asset?
high-school diploma
having previous work experience in sales and customer service
Something exceptional is happening at TTEC. Join us and experience it for yourself!
Apply now: teletech.taleo.net/careersection/4/jobdetail.ftl?job=0220D〈=en&src=JB-26341
Why TTEC?
We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.
What will your typical day look like?
You will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.
Specifically, you will:
handle incoming inquiries from our customers in a positive and enthusiastic manner
actively listen to customers to better understand their needs
propose products and services that meet their needs
solve customer issues
redirect them to someone else for help, if required
ensure the customer leaves the interaction feeling reassured and impressed
Whats in it for you?
Youll get:
opportunity to build your customer service skills
weekly 1:1 behavioral coaching sessions
ongoing support for immediate questions
career planning
potential for advancement within 6 months
monthly performance-based bonus programs
paid initial and ongoing training for self-development
benefits (medical and dental)
employee discounts with local partners
expanded social network
Competitive base pay of $14.60/h after training plus performance-based bonuses
$1 premium for hours worked between 3am and 6am
$10 daily transportation allocation when your workday begins at 3am
Please note that hour wage during training is $11.25/h (10 days)
What do you have to offer?
You are:
fluent in English and either Dutch or Italian or Turkish
dynamic, passionate and caring
interested in having a challenging job
able to work with minimal supervision
computer savvy
available Monday to Friday from 3 a.m. to 11 a.m.
What skills are an asset?
high-school diploma
having previous work experience in sales and customer service
Something exceptional is happening at TTEC. Join us and experience it for yourself!
Apply now: teletech.taleo.net/careersection/4/jobdetail.ftl?job=0220D〈=en&src=JB-26341
Skills
Fluent in Dutch or Italian or Turkish AND ENglish
Diplomas
High-school certificate