Experience Senior
Contract types Fixed-term contract
Working time Full time
Language(s) spoken Korean (Fluent), English (Advanced)
Description
Innovature Consulting Limited is looking for a Customer Services Executive (Korean speaking). This candidate will work closely with Recruiting, Client Delivery, and Operations department of U.S clients to ensure timely and accurate work in Korea Time Zone.
The Customer Services Agent is responsible for providing effective customer service for customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Duties include:
• Process orders
• Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Navigate and communicate between multiple parties, Client, Vendor
★ Work location: Copac Square Building, 12 Ton Dan, Ward 13, District 4, HCMC
★ Working hours: from 7 am - 4 pm (Monday through Friday).
★☆★☆★☆★☆★☆★☆ OUR BENEFITS ★☆★☆★☆★☆★☆★☆
• Social insurance and Health insurance upon Vietnam Labor Code.
• PVI Insurance Package that will include medical, accident and life insurance after 6 months from signing official Labor contract date.
• Annual company trip.
• Annual Leave and Holidays: Upon signing official labor contract, you will be eligible to accrue 15 days of Annual Leave and National Vietnamese paid holidays as regulated by local Labor Code.
• 13th month salary.
• Other benefits to discussed in the interview.
• Training opportunity in Korea.
The Customer Services Agent is responsible for providing effective customer service for customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Duties include:
• Process orders
• Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Navigate and communicate between multiple parties, Client, Vendor
★ Work location: Copac Square Building, 12 Ton Dan, Ward 13, District 4, HCMC
★ Working hours: from 7 am - 4 pm (Monday through Friday).
★☆★☆★☆★☆★☆★☆ OUR BENEFITS ★☆★☆★☆★☆★☆★☆
• Social insurance and Health insurance upon Vietnam Labor Code.
• PVI Insurance Package that will include medical, accident and life insurance after 6 months from signing official Labor contract date.
• Annual company trip.
• Annual Leave and Holidays: Upon signing official labor contract, you will be eligible to accrue 15 days of Annual Leave and National Vietnamese paid holidays as regulated by local Labor Code.
• 13th month salary.
• Other benefits to discussed in the interview.
• Training opportunity in Korea.
Skills
Skills/Competencies:
• Excellent interpersonal skills; Positive attitude and focus on customer service.
• Sensitivity to confidential information.
• Experience in a fast-paced, high-pressure environment.
• Ability to prioritize tasks while working with minimal daily supervision.
• Excellent interpersonal skills; Positive attitude and focus on customer service.
• Sensitivity to confidential information.
• Experience in a fast-paced, high-pressure environment.
• Ability to prioritize tasks while working with minimal daily supervision.
Diplomas
• University degree with 1-2 of years experience in Customer Service; Customer Care; Call Center; Admin
• Advanced MS Word, MS Excel
• Proficient in English both in speaking and writing
• Advanced MS Word, MS Excel
• Proficient in English both in speaking and writing
contact - .expat.com
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