Experience Senior
Working time Full time
Description
Keen to evolve within an innovative and forward-thinking online bank? A digital pioneer in banking is growing rapidly and are in the process of scaling their business. We at ceek are looking for a reliable and highly organized Digital Banking Manager to be in charge of managing the day-to-day operations of the Digital Banking Department including customer service support, operating systems support, expense management, vendor management, and business support.
What is expected of you?
Supervising and guide employees
Helping with escalation calls
Monitoring service levels and processing workflows to ensure calls and customer service requests (e.g., email) are being handled on a timely basis
Ensuring compliance, staff training and coverage, and close coordination with the technical team for testing, release, and support of periodic service enhancements and new features
Serving as liaison with other areas of the bank (e.g., Personal Banking, Card Services, Operations Support Division) and third parties providers to ensure operations are running as efficiently and effectively as possible
Leading a program structure that delivers stakeholder value, transparency, and KPI
What are you expected to bring?
Bachelor’s Degree in Business preferred or minimum 3 years bank operations experience required
Previous supervisory experience also required
Goal-oriented, detail-oriented attitude with strong motivation abilities to manage the team to meet department/bank objectives
Ability to work well under pressure to meet strict deadlines
Ability to use sound judgement regarding confidential information
Good customer relations, business development, and analytical skills essential
Excellent oral, written and interpersonal communication skills
What is in it for you?
Attractive remuneration package
Opportunity to evolve within a forward thinking online bank
What is expected of you?
Supervising and guide employees
Helping with escalation calls
Monitoring service levels and processing workflows to ensure calls and customer service requests (e.g., email) are being handled on a timely basis
Ensuring compliance, staff training and coverage, and close coordination with the technical team for testing, release, and support of periodic service enhancements and new features
Serving as liaison with other areas of the bank (e.g., Personal Banking, Card Services, Operations Support Division) and third parties providers to ensure operations are running as efficiently and effectively as possible
Leading a program structure that delivers stakeholder value, transparency, and KPI
What are you expected to bring?
Bachelor’s Degree in Business preferred or minimum 3 years bank operations experience required
Previous supervisory experience also required
Goal-oriented, detail-oriented attitude with strong motivation abilities to manage the team to meet department/bank objectives
Ability to work well under pressure to meet strict deadlines
Ability to use sound judgement regarding confidential information
Good customer relations, business development, and analytical skills essential
Excellent oral, written and interpersonal communication skills
What is in it for you?
Attractive remuneration package
Opportunity to evolve within a forward thinking online bank
contact - .expat.com/