Contract types Fixed-term contract
Working time Full time
Language(s) spoken French (Mother tongue), English (Advanced)
Salary range Good salary for Portugal (14 months) Relocation package Bonus
Description
Our Client
We are currently recruiting a French speaker to perform the role of Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with a passion for tourism, willing to help every customer to feel at home away from home.
Primary Responsibilities :
Based in our office in Lisbon, the Advisor will be integrated into a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with the commitment to build a successful career with Sitel Portugal.
- Provide friendly and efficient service to the French-speaking community
- Be the first point of contact to handle and resolve customer complaints
- Respond professionally to inbound phone calls and emails, including urgent situations
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Research information and troubleshoot problems using available resources
- Arbitrate in situations between users
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
Bonus Skills :
- Customer care experience
- Written communication support experience
Our Offer :
- Competitive salary (14 monthly salaries per year)
- Monthly meal allowance
- Monthly performance bonus
- Relocation package to Portugal (including traveling and accommodation costs)
- Private healthcare insurance (applicable after 6 months) with an on-site Doctor
- Full-time 8h/day (Monday to Sunday)
- Great office location in Lisbon
- Help in finding accommodation in Lisbon
- 22 vacation days per annum
- 3 weeks of training (fully paid by Sitel and included in the contract
- Starting an international career
- Supporting one of the largest brands in the world
- Further training available
- Career opportunities and a great multicultural working environment
If you wish to develop your communication skills in a high-energy multicultural environment, with access to continuous training, join us!
To apply, please submit your resume as soon as possible.
For non-EU applicants it is mandatory to hold a valid work permit.
We are currently recruiting a French speaker to perform the role of Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with a passion for tourism, willing to help every customer to feel at home away from home.
Primary Responsibilities :
Based in our office in Lisbon, the Advisor will be integrated into a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with the commitment to build a successful career with Sitel Portugal.
- Provide friendly and efficient service to the French-speaking community
- Be the first point of contact to handle and resolve customer complaints
- Respond professionally to inbound phone calls and emails, including urgent situations
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Research information and troubleshoot problems using available resources
- Arbitrate in situations between users
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
Bonus Skills :
- Customer care experience
- Written communication support experience
Our Offer :
- Competitive salary (14 monthly salaries per year)
- Monthly meal allowance
- Monthly performance bonus
- Relocation package to Portugal (including traveling and accommodation costs)
- Private healthcare insurance (applicable after 6 months) with an on-site Doctor
- Full-time 8h/day (Monday to Sunday)
- Great office location in Lisbon
- Help in finding accommodation in Lisbon
- 22 vacation days per annum
- 3 weeks of training (fully paid by Sitel and included in the contract
- Starting an international career
- Supporting one of the largest brands in the world
- Further training available
- Career opportunities and a great multicultural working environment
If you wish to develop your communication skills in a high-energy multicultural environment, with access to continuous training, join us!
To apply, please submit your resume as soon as possible.
For non-EU applicants it is mandatory to hold a valid work permit.
Skills
What are we looking for?
- French native speaker (mandatory)
- Strong English skills both spoken and written
- Highly empathetic and friendly
- Excellent listening and written/oral communication skills in supported languages
- Excellent telephone, computer/keyboard skills
- A motivated and enthusiastic personality
- Selforganized, planning and prioritization skills
- Attention to detail
- French native speaker (mandatory)
- Strong English skills both spoken and written
- Highly empathetic and friendly
- Excellent listening and written/oral communication skills in supported languages
- Excellent telephone, computer/keyboard skills
- A motivated and enthusiastic personality
- Selforganized, planning and prioritization skills
- Attention to detail
Diplomas
Any diploma
contact - expat.com/