Experience Graduate
Contract types Permanent contract
Working time Full time
Language(s) spoken English (Fair)
Salary range 3000 RM 500 RM (language allowance)
Description
Job Descriptions:
• Utilize “P.A.I.R.” concept: Probe, Analyze, Isolate and Resolve, as a roadmap for troubleshooting the problem, driving the call to resolution.
• Diagnose and provide a path to resolving inquiries related to all aspects of the appropriate Program. This includes hardware, software, networking, and interactions with the host computer and applications.
Responsibilities:
• Responsible for handling technical-support and support related questions for Client customers and partners
• The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
• Accurately logging all interactions via Client’s Contact Management System
• Achieve call center metrics as defined by the Supplier
• Recognize and adjust support approach to accommodate all levels of customer’s experience
• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
• Communicate positively with team members, customers, and other partners
• Escalate issues to the appropriate department according to Client’s Procedures
Location of work: Bangsar South, Kuala Lumpur
(For Native Thai only and not currently working in Malaysia)
• Utilize “P.A.I.R.” concept: Probe, Analyze, Isolate and Resolve, as a roadmap for troubleshooting the problem, driving the call to resolution.
• Diagnose and provide a path to resolving inquiries related to all aspects of the appropriate Program. This includes hardware, software, networking, and interactions with the host computer and applications.
Responsibilities:
• Responsible for handling technical-support and support related questions for Client customers and partners
• The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
• Accurately logging all interactions via Client’s Contact Management System
• Achieve call center metrics as defined by the Supplier
• Recognize and adjust support approach to accommodate all levels of customer’s experience
• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
• Communicate positively with team members, customers, and other partners
• Escalate issues to the appropriate department according to Client’s Procedures
Location of work: Bangsar South, Kuala Lumpur
(For Native Thai only and not currently working in Malaysia)
Skills
Able to speak in Thai (Bangkok dialect)
Able to speak in basic english
Have basic IT knowledge
Able to speak in basic english
Have basic IT knowledge
Diplomas
Any Bachelor Degree
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