Experience Senior
Contract types Fixed-term contract
Working time Full time
Salary range Negotiable
Description
WHAT WE CAN OFFER
Attractive salary and Performance Bonus
Opportunity to prove your ability and develop yourself
Professional and international working environment
JOB DESCRIPTION
About Us
At Inspectorio we are making our own software product, SaaS platform, that use IoT and Data to help retailers verify supplier compliance and bring transparency to their supply chains.
Founded in Hong Kong in 2015, Inspectorio is now headquartered in Minneapolis, with R&D lab in Ho Chi Minh City and offices in Hangzhou, Quito.
Our diverse team is comprised of Mathematician, Neuroscientist, Data Scientist to Pianist, Magician, Running Champion, Kendo Master, Wood Crafter…
We are the only Vietnam based Techstars company and are working with leading retailers and brands around the globe, our initial market focus on China and Vietnam, and expanding 5 new markets in 2017.
Get to know what Inspectorio is doing at: www.inspectorio.com
Responsibilities:
• Serve as hands-on leader to improve customer outcomes;
• Propose, develop, and lead the execution of adoption plans and corrective action plans for customers;
• Measure and track portfolio, lifecycle stage, adoption levels, upsell, and renewal;
• Lead the development and operational implementation of a customer success system;
• Own one or more enterprise customers and ensure their success;
• Manage a portfolio of client accounts and meet defined financial targets (growth in bookings and revenue);
• Collaborate with sales team to meet and exceed team business targets;
• Monitor performance and implement growth strategies, account planning, and operational efficiencies to support business growth;
• Build deep, strategic relationships with key clients –working to develop long-term partnerships;
• Establish processes necessary to ensure efficient, effective team operations;
• Develop and execute client outreach and engagement campaigns;
• Collaborate with the Product team to use customer feedback to drive product development and innovation.
Attractive salary and Performance Bonus
Opportunity to prove your ability and develop yourself
Professional and international working environment
JOB DESCRIPTION
About Us
At Inspectorio we are making our own software product, SaaS platform, that use IoT and Data to help retailers verify supplier compliance and bring transparency to their supply chains.
Founded in Hong Kong in 2015, Inspectorio is now headquartered in Minneapolis, with R&D lab in Ho Chi Minh City and offices in Hangzhou, Quito.
Our diverse team is comprised of Mathematician, Neuroscientist, Data Scientist to Pianist, Magician, Running Champion, Kendo Master, Wood Crafter…
We are the only Vietnam based Techstars company and are working with leading retailers and brands around the globe, our initial market focus on China and Vietnam, and expanding 5 new markets in 2017.
Get to know what Inspectorio is doing at: www.inspectorio.com
Responsibilities:
• Serve as hands-on leader to improve customer outcomes;
• Propose, develop, and lead the execution of adoption plans and corrective action plans for customers;
• Measure and track portfolio, lifecycle stage, adoption levels, upsell, and renewal;
• Lead the development and operational implementation of a customer success system;
• Own one or more enterprise customers and ensure their success;
• Manage a portfolio of client accounts and meet defined financial targets (growth in bookings and revenue);
• Collaborate with sales team to meet and exceed team business targets;
• Monitor performance and implement growth strategies, account planning, and operational efficiencies to support business growth;
• Build deep, strategic relationships with key clients –working to develop long-term partnerships;
• Establish processes necessary to ensure efficient, effective team operations;
• Develop and execute client outreach and engagement campaigns;
• Collaborate with the Product team to use customer feedback to drive product development and innovation.
Skills
Basic Qualifications:
• 2 or 3 years in a customer-facing organization;
• Exceptional organizational and analytical skills;
• Excellent communication and presentation skills;
• Ability to analyze and utilize data to drive insights and adoption strategies for client accounts;
• Process-oriented mindset;
• Ability to make timely decisions and have sound judgment;
• Presents very organized and structured thinking for planning and execution purposes;
• Experience in establishing and growing junior to senior level relationships abd being seen as a trusted advisor;
• Ability to collaborate within internal, cross-functional and cross-cultural teams (e.g. product management, other customer success team members, customer support, sales and operations) to deliver effective solutions to customers;
• Utilize forward thinking to implement creative ways to solve complex customer challenges;
• Strong individual contributor with a commitment to the customer.
Backgrounds in (not listed in a specific order):
• Account Management
• Management Consulting
• Project Management
• Training/ Teaching
• Implementation Management
• Customer Support (Live Chat and Email but not call center)
• Digital Marketing
• Sales
Key Traits of a Customer Success Manager (listed based on importance):
• Trusted advisor;
• Passionate/ excited for new, emerging technologies;
• Creative problem solver;
• Willingness to learn;
• Clear communicator (written and spoken);
• Relationship builder;
• Analytical/ Critical thinker;
• Tech-savvy.
Primary work Location: Ho Chi Minh, Vietnam with regular travel within Asia
• 2 or 3 years in a customer-facing organization;
• Exceptional organizational and analytical skills;
• Excellent communication and presentation skills;
• Ability to analyze and utilize data to drive insights and adoption strategies for client accounts;
• Process-oriented mindset;
• Ability to make timely decisions and have sound judgment;
• Presents very organized and structured thinking for planning and execution purposes;
• Experience in establishing and growing junior to senior level relationships abd being seen as a trusted advisor;
• Ability to collaborate within internal, cross-functional and cross-cultural teams (e.g. product management, other customer success team members, customer support, sales and operations) to deliver effective solutions to customers;
• Utilize forward thinking to implement creative ways to solve complex customer challenges;
• Strong individual contributor with a commitment to the customer.
Backgrounds in (not listed in a specific order):
• Account Management
• Management Consulting
• Project Management
• Training/ Teaching
• Implementation Management
• Customer Support (Live Chat and Email but not call center)
• Digital Marketing
• Sales
Key Traits of a Customer Success Manager (listed based on importance):
• Trusted advisor;
• Passionate/ excited for new, emerging technologies;
• Creative problem solver;
• Willingness to learn;
• Clear communicator (written and spoken);
• Relationship builder;
• Analytical/ Critical thinker;
• Tech-savvy.
Primary work Location: Ho Chi Minh, Vietnam with regular travel within Asia
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