Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken German
Description
At Frontloop Media Ltd., the customer stands at the core of everything we do.
Nothing is of greater importance to the success of our brands than the trust our customers put in
our brand and product. This is why every part of our business, be it Marketing, Product
Development or Customer Support, lives and breathes the same values: transparency, reliability
and superior service.
It is because of this customer-centric approach that our Customer Operations team plays a vital
role in our organization. We are currently looking to expand this team with a Customer
Operations Executive.
Full Time Position.
YOUR RESPONSIBILITIES & DUTIES
The responsibilities and duties of a Customer Operations Executive revolve around three main areas:
Customer Service
Handling of customer queries via live-chat and email
Optimizing the existing processes within the customer service team
Relaying of customer feedback to the different departments
Ensuring responsible gaming policies are adhered to
Account & Age Verification (KYC)
Monitoring of partly automated verification processes of customer data
Manually verifying customer accounts
Online Payment
Monitoring new registrations and SMS-verifications
Screening automated deposits and withdrawals
Monitoring of suspected account fraud
YOUR PROFILE
You are an ambitious and confident individual, who is eager to cease an opportunity and excel in a fast-growing team of industry experts.
You are prepared to take on responsibility in the areas of customer support, online payment and KYC.
You are prepared to align your working hours to the times of increased customer activity, occasionally also weekends.
You are fluent in both German and English.
You are the type of individual who doesn’t see problems, but rather challenges that have yet to be tackled.
You have already worked for a company in the i-Gaming sector? Excellent!
You already have experience in the area of customer operations (customer support, online payment, KYC) from working for fintech, insurance, banking or retail businesses? Fantastic!
You have basic expertise in the areas of CRM, marketing and/or product management.
You are prepared to learn, grow and eventually take on roles with greater responsibilities.
Last but not least: you are prepared to make Malta your new Mediterranean home.
YOUR APPLICATION
Please send your CV to careers@frontloopmedia.com.
We would appreciate if you could also briefly share your thoughts on current trends in the areas of customer service and/or online payment. Also state what makes you a particularly suited candidate for this role.
Should you have a LinkedIn profile, you are more than welcome to share it with us.
Nothing is of greater importance to the success of our brands than the trust our customers put in
our brand and product. This is why every part of our business, be it Marketing, Product
Development or Customer Support, lives and breathes the same values: transparency, reliability
and superior service.
It is because of this customer-centric approach that our Customer Operations team plays a vital
role in our organization. We are currently looking to expand this team with a Customer
Operations Executive.
Full Time Position.
YOUR RESPONSIBILITIES & DUTIES
The responsibilities and duties of a Customer Operations Executive revolve around three main areas:
Customer Service
Handling of customer queries via live-chat and email
Optimizing the existing processes within the customer service team
Relaying of customer feedback to the different departments
Ensuring responsible gaming policies are adhered to
Account & Age Verification (KYC)
Monitoring of partly automated verification processes of customer data
Manually verifying customer accounts
Online Payment
Monitoring new registrations and SMS-verifications
Screening automated deposits and withdrawals
Monitoring of suspected account fraud
YOUR PROFILE
You are an ambitious and confident individual, who is eager to cease an opportunity and excel in a fast-growing team of industry experts.
You are prepared to take on responsibility in the areas of customer support, online payment and KYC.
You are prepared to align your working hours to the times of increased customer activity, occasionally also weekends.
You are fluent in both German and English.
You are the type of individual who doesn’t see problems, but rather challenges that have yet to be tackled.
You have already worked for a company in the i-Gaming sector? Excellent!
You already have experience in the area of customer operations (customer support, online payment, KYC) from working for fintech, insurance, banking or retail businesses? Fantastic!
You have basic expertise in the areas of CRM, marketing and/or product management.
You are prepared to learn, grow and eventually take on roles with greater responsibilities.
Last but not least: you are prepared to make Malta your new Mediterranean home.
YOUR APPLICATION
Please send your CV to careers@frontloopmedia.com.
We would appreciate if you could also briefly share your thoughts on current trends in the areas of customer service and/or online payment. Also state what makes you a particularly suited candidate for this role.
Should you have a LinkedIn profile, you are more than welcome to share it with us.
Skills
fluency in the German language, customer support
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