Contract types Fixed-term contract, Permanent contract
Working time Full time
Salary range Negotiable
Description
Job description:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ request, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships with all clients
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
Job requirements:
- Bachelor degree in Business Administration equivalent.
- At least 1 year of experience in call center position
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
What we can offer:
Private comprehensive health care
15 paid leave days per year
Company activities
How to apply:
The candidates who are interested in this position please send profile to this email: recruitment@odyssey-resources.com
About us:
Odyssey Resources (odyssey-resources.com) is an Australian- owned company providing a wide-range of Accounting, Tax and Bookkeeping Services to companies located throughout Australia and Vietnam. As the first Australian movers to provide accounting outsourcing services from Vietnam, Odyssey is being recognized for our innovative approach and commitment to service excellence. Our company has already experience tremendous growth, and is currently seeking excellent candidates to be involved in the next critical stage of our company’s development.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ request, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships with all clients
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
Job requirements:
- Bachelor degree in Business Administration equivalent.
- At least 1 year of experience in call center position
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
What we can offer:
Private comprehensive health care
15 paid leave days per year
Company activities
How to apply:
The candidates who are interested in this position please send profile to this email: recruitment@odyssey-resources.com
About us:
Odyssey Resources (odyssey-resources.com) is an Australian- owned company providing a wide-range of Accounting, Tax and Bookkeeping Services to companies located throughout Australia and Vietnam. As the first Australian movers to provide accounting outsourcing services from Vietnam, Odyssey is being recognized for our innovative approach and commitment to service excellence. Our company has already experience tremendous growth, and is currently seeking excellent candidates to be involved in the next critical stage of our company’s development.
Skills
Customer service
Phone skill
Phone skill
Diplomas
Bachelor