Contract types Permanent contract
Working time Full time
Salary range Negotiable.
Description
Key Responsibilities
- Respond promptly and effectively to incoming customer enquiries through various channels including: live chat, phone, email and Social Media.
- Proactively engage with customers on the website through outbound calling and/or live chat when required.
- Build & develop customer relationships
- Ensure that more complex customer issues are followed up and resolved in a timely manner.
- Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments.
- Contribute to the on-going development and improvement of the Company's customer experience.
- Support implementation of new products, process and policies.
- Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and agent satisfaction targets.
- Achieve a high level of first time resolution for all customer contacts.
- Respond and action requests from the Management team.
Skills & Experience
- Fluent Spanish & English – both written and oral
- High level of customer service skills.
- Excellent typing skills & experience of using Microsoft Word, Excel, internet and mobile applications
- A proven team player with a ‘can do’ attitude.
- Flexible approach to working in a dynamic and often hectic environment
- An interest in Sports, iGaming and/or betting would be advantageous but is not essential.
Other relevant information
- Will be required to work evenings and weekends, and in-line with the sporting calendar.
- Training will be provided to ensure that you hit the ground running.
- May be required to work night shifts depending on business needs.
Should you be interested in the above position, kindly forward your CV to Ivana Valkova on ivana@bettingconnections.com
- Respond promptly and effectively to incoming customer enquiries through various channels including: live chat, phone, email and Social Media.
- Proactively engage with customers on the website through outbound calling and/or live chat when required.
- Build & develop customer relationships
- Ensure that more complex customer issues are followed up and resolved in a timely manner.
- Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments.
- Contribute to the on-going development and improvement of the Company's customer experience.
- Support implementation of new products, process and policies.
- Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and agent satisfaction targets.
- Achieve a high level of first time resolution for all customer contacts.
- Respond and action requests from the Management team.
Skills & Experience
- Fluent Spanish & English – both written and oral
- High level of customer service skills.
- Excellent typing skills & experience of using Microsoft Word, Excel, internet and mobile applications
- A proven team player with a ‘can do’ attitude.
- Flexible approach to working in a dynamic and often hectic environment
- An interest in Sports, iGaming and/or betting would be advantageous but is not essential.
Other relevant information
- Will be required to work evenings and weekends, and in-line with the sporting calendar.
- Training will be provided to ensure that you hit the ground running.
- May be required to work night shifts depending on business needs.
Should you be interested in the above position, kindly forward your CV to Ivana Valkova on ivana@bettingconnections.com