Contract types Permanent contract
Working time Full time
Salary range Negotiable
Description
CS/ CRM Agent
Swedish
This role combines both customer support and CRM communications, copywriting, campaign management, working in unison across different members of the team
Responsibilities:
Helping our customer with all their enquiries, explaining how to use our services and assisting the customers with on-going marketing campaigns
Helping out Payments and Fraud specialists in upholding security of the company and preventing fraudulent activities
Advising players on responsible gaming tools and acting pro-actively on player’s gaming patterns
Escalating to relevant departments as required, On-line experience in Support / Customer Services
Experience in assisting the customers via email, phone and chat
Excellent written and verbal communication skills
Assist with delivering industry leading communications across multiple channels.
Contribute in creating and sharing CRM reporting;
Cooperate with the Marketing and CRM team to optimize acquisition mix;
Keep updated and researching new trends and developments across communications channels
Requirements:
Previous relevant experience in iGaming within customer support and/or CRM
Swedish language native level, fluent in English
Excellent attention to detail
Strong written and verbal communication skills and ability to work with and manage key stakeholders in the business.
Ability to work under according to set deadlines
If you are interested in applying for this position kindly send a copy of your updated CV to tasha@bettingconnections.com!
Swedish
This role combines both customer support and CRM communications, copywriting, campaign management, working in unison across different members of the team
Responsibilities:
Helping our customer with all their enquiries, explaining how to use our services and assisting the customers with on-going marketing campaigns
Helping out Payments and Fraud specialists in upholding security of the company and preventing fraudulent activities
Advising players on responsible gaming tools and acting pro-actively on player’s gaming patterns
Escalating to relevant departments as required, On-line experience in Support / Customer Services
Experience in assisting the customers via email, phone and chat
Excellent written and verbal communication skills
Assist with delivering industry leading communications across multiple channels.
Contribute in creating and sharing CRM reporting;
Cooperate with the Marketing and CRM team to optimize acquisition mix;
Keep updated and researching new trends and developments across communications channels
Requirements:
Previous relevant experience in iGaming within customer support and/or CRM
Swedish language native level, fluent in English
Excellent attention to detail
Strong written and verbal communication skills and ability to work with and manage key stakeholders in the business.
Ability to work under according to set deadlines
If you are interested in applying for this position kindly send a copy of your updated CV to tasha@bettingconnections.com!