Contract types Permanent contract
Working time Full time
Salary range Negotiable
Description
VIP MANAGER (NORWEGIAN SPEAKING)
Responsibilities:
· The VIP Manager’s main objective is to increase loyalty and activity from our top-tier players by applying cohort analysis on player segments to improve CRM.
· Increase our top players’ activity, satisfaction and loyalty to our brand measuring KPIs such as churn, deposited amounts, game play and net gaming revenues.
· Benchmark offering and targeted promos against competitors.
· Be involved in delivering high level of overall service to our customers, improve our players’ satisfac-tion with our site
· Define a VIP player strategy
· Monthly follow up and reports
· Increase activity and proactivity of customers
· Plan, execute and follow up on promotions
· Analyze and improve KPIs:
· Follow up on bonuses and promotions and report back based on obtained results
· Follow up on KPIs inclusing deposited amounts, turnover, retention, reactivation, churn, customer loyalty and overall satisfaction
Requirements
2-3 years experience withina similar role within online Gaming
Fluent Norwegian and English language skills
Hands-on, proactive and self-driven
If you are interested in applying for this position kindly send a copy of your updated CV to tasha@bettingconnections.com!
Responsibilities:
· The VIP Manager’s main objective is to increase loyalty and activity from our top-tier players by applying cohort analysis on player segments to improve CRM.
· Increase our top players’ activity, satisfaction and loyalty to our brand measuring KPIs such as churn, deposited amounts, game play and net gaming revenues.
· Benchmark offering and targeted promos against competitors.
· Be involved in delivering high level of overall service to our customers, improve our players’ satisfac-tion with our site
· Define a VIP player strategy
· Monthly follow up and reports
· Increase activity and proactivity of customers
· Plan, execute and follow up on promotions
· Analyze and improve KPIs:
· Follow up on bonuses and promotions and report back based on obtained results
· Follow up on KPIs inclusing deposited amounts, turnover, retention, reactivation, churn, customer loyalty and overall satisfaction
Requirements
2-3 years experience withina similar role within online Gaming
Fluent Norwegian and English language skills
Hands-on, proactive and self-driven
If you are interested in applying for this position kindly send a copy of your updated CV to tasha@bettingconnections.com!