Contract types
Fixed-term contract
Working time
Full time
Description
Dubai , United Arab Emirates
The Role:
The Service Desk Analyst’s role is to ensure customers can operate the Company’s systems to achieve their business aims. This includes receiving, prioritizing, documenting, and actively resolving customer help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give assistance using shadowing sessions with the user’s permission.
The role will be part of the regional IT Service team reporting to the IT Service Manager, situated in the Dubai office.
The IT team in the Middle East will work in closely with wider Savills IT function based in the UK to ensure that the IT service for the wider Savills group remains aligned to the strategic aims of the business and global IT strategy.
Key Responsibilities:
Answer incoming help requests from end users via both telephone calls and emails. Prioritise and schedule problems and escalate problems when required to the appropriately experienced support analyst.
Supporting the Business in all areas of IT Support
Incident Management - Document all user identification information, including name, department, contact information, and nature of problem or issue
Able to assess commercial impact of project decisions, from a position of detailed understanding of corporate objectives
End to end ownership of all related incidents
Keep callers appraised of fault’s progress
Closing completed queries to avoid escalation
Identify and learn appropriate software and hardware used and supported by the Company
Skills, Knowledge and Experience:
Demonstrable ability to communicate effectively, delegate tasks where appropriate and work under pressure
Demonstrate best practice using the ITIL framework
Ability to liaise and communicate with all levels of staff within IT and across the business
Excellent customer service skills
Flexible approach to role
Willingness to work overtime where necessary to complete projects on schedule
Use initiative with a positive and 'can do' attitude
Mimecast knowledge
Basic administration tasks
Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items
Knowledge of remote working solutions such as ADSL, Broadband, 3G and VPN's (virtual private network)
Supporting different mobile devices (iPhone/iPad)
Knowledge of Service Now or similar ITSM tools
For More Info: raoassociates.in.net/jobs/junior-service-desk-analyst-dubai-job-openings/
The Role:
The Service Desk Analyst’s role is to ensure customers can operate the Company’s systems to achieve their business aims. This includes receiving, prioritizing, documenting, and actively resolving customer help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give assistance using shadowing sessions with the user’s permission.
The role will be part of the regional IT Service team reporting to the IT Service Manager, situated in the Dubai office.
The IT team in the Middle East will work in closely with wider Savills IT function based in the UK to ensure that the IT service for the wider Savills group remains aligned to the strategic aims of the business and global IT strategy.
Key Responsibilities:
Answer incoming help requests from end users via both telephone calls and emails. Prioritise and schedule problems and escalate problems when required to the appropriately experienced support analyst.
Supporting the Business in all areas of IT Support
Incident Management - Document all user identification information, including name, department, contact information, and nature of problem or issue
Able to assess commercial impact of project decisions, from a position of detailed understanding of corporate objectives
End to end ownership of all related incidents
Keep callers appraised of fault’s progress
Closing completed queries to avoid escalation
Identify and learn appropriate software and hardware used and supported by the Company
Skills, Knowledge and Experience:
Demonstrable ability to communicate effectively, delegate tasks where appropriate and work under pressure
Demonstrate best practice using the ITIL framework
Ability to liaise and communicate with all levels of staff within IT and across the business
Excellent customer service skills
Flexible approach to role
Willingness to work overtime where necessary to complete projects on schedule
Use initiative with a positive and 'can do' attitude
Mimecast knowledge
Basic administration tasks
Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items
Knowledge of remote working solutions such as ADSL, Broadband, 3G and VPN's (virtual private network)
Supporting different mobile devices (iPhone/iPad)
Knowledge of Service Now or similar ITSM tools
For More Info: raoassociates.in.net/jobs/junior-service-desk-analyst-dubai-job-openings/
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