Working time
Full time
Language(s) spoken
Hungarian (Advanced), English (Fluent)
Description
Your Task
- Providing remote L1 Global Support to end-users working on shifts
- Analysing problems related to software and hardware, providing correct resolution
- Troubleshooting and relating resolution procedures to non-technical end-users
- Opening, closing and monitoring of the incidents in the ticketing system through the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contacting the end-user via phone, e-mail & chat
- Providing input toward knowledge base maintenance
Our Requirements
- Excellent Hungarian (C1/C2), certification preferred
- Very good English skills
- Previous experience with Level 1 and Level 2 Service Desk
- Strong organizational skills with ability to prioritize effectively
- Interest in fixing technical problems
- Excellent communication skills with the ability to interact professionally with a diverse group of clients
- Strong organisational skills
- Readiness to work on 8 hour shifts, 24/7
Would be an asset:
- Help/Service Desk background
- Experience in working in SLA driven environment
- Fluency in any of following languages: German, Spanish, French, Portuguese
Your Benefits
- A secure job with an exponentially growing global player
- Interesting projects on your own initiative with diversified challenges
- Great team spirit and great work climate in a pleasant team
- Open and direct communication
- Great opportunities for personal and professional development
- Buddy programme with experienced employees to ease entrance
- Many more advantages that create a comfortable work environment
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance
Would you like to join our team? Please send your CV in English.
https://www.hemmersbach.com/career/browse-jobs/jobs/service-desk-agent-with-hungarian-and-english-4039/4039?st=hungar
Please add statements: „I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”
„I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”
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