Contract types Permanent contract
Working time Full time
Language(s) spoken Japanese (Mother tongue)
Salary range 7000 - 8000
Description
URGENT HIRING!!
QUALITY ANALYST – JAPANESE (NATIVE)
JOB DESCRIPTION
Principal Accountabilities (Key Result Areas)
• To provide support to Operation team to meet and sustain client targets by providing accurate & timely analysis.
• Call monitoring and evaluation.
• Timely feedback to agents.
• Variance reporting.
• Ensuring implementation of action plan.
• Tracking compliance of corrective actions.
• Continuously improving process performance metrics.
• Ensuring key issues related to process is reported and corrective action are taken from client side.
• Ensuring compliance to monitoring and feedback process by Meeting audit targets.
• Ensuring low variation in calibration.
• Ensuring continuous improvement in the scores of all quality metrics
Standards for Measuring Success
• Quality Metrics
• Level of adherence achieved for various processes
• Compliance levels
• Other key management attributes & Key Performance Indicators (KPIs) as agreed
Tools & Resources required
• Standard office and computer equipment
Environmental Attributes
• Challenging
JOB SPECIFICATION: ASK Framework
Attitude
• Positive
• Quality-centric
• Process oriented
• Energetic and Enthusiastic
• Focused
• Self motivated
Skills
• Good Communication skills
• MS Office operating and typing skills
• Analytical skills
• Probing skills
• Interpersonal skills
• Influencing skills
• Problem Solving skills
Email resume to jessica.eaglenetsolution@gmail.com
QUALITY ANALYST – JAPANESE (NATIVE)
JOB DESCRIPTION
Principal Accountabilities (Key Result Areas)
• To provide support to Operation team to meet and sustain client targets by providing accurate & timely analysis.
• Call monitoring and evaluation.
• Timely feedback to agents.
• Variance reporting.
• Ensuring implementation of action plan.
• Tracking compliance of corrective actions.
• Continuously improving process performance metrics.
• Ensuring key issues related to process is reported and corrective action are taken from client side.
• Ensuring compliance to monitoring and feedback process by Meeting audit targets.
• Ensuring low variation in calibration.
• Ensuring continuous improvement in the scores of all quality metrics
Standards for Measuring Success
• Quality Metrics
• Level of adherence achieved for various processes
• Compliance levels
• Other key management attributes & Key Performance Indicators (KPIs) as agreed
Tools & Resources required
• Standard office and computer equipment
Environmental Attributes
• Challenging
JOB SPECIFICATION: ASK Framework
Attitude
• Positive
• Quality-centric
• Process oriented
• Energetic and Enthusiastic
• Focused
• Self motivated
Skills
• Good Communication skills
• MS Office operating and typing skills
• Analytical skills
• Probing skills
• Interpersonal skills
• Influencing skills
• Problem Solving skills
Email resume to jessica.eaglenetsolution@gmail.com
Skills
Good Communication skills
• MS Office operating and typing skills
• Analytical skills
• Probing skills
• Interpersonal skills
• Influencing skills
• Problem Solving skills
• MS Office operating and typing skills
• Analytical skills
• Probing skills
• Interpersonal skills
• Influencing skills
• Problem Solving skills
Diplomas
Degree
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