Job Description (Roles and Responsibilities)
Main purpose of job:
The Control Room Officer (CRO) will work under the line management of Control Room Team Leader (CRTL). Duties’ including monitoring the CCTV, dealing with anything that looks out of place, ensuring Radio Base Station is always operational and manned, tracking all vehicles movement and sending out Security Alerts via the emergency messaging system on advice of CRTL. The CRO will also ensure staff movement data is accurate and updated, handle mail, manage the main switchboard and answering all the calls courteously and professionally. Perform any other duty as directed by the Overseas Security Manager (OSM) and the Senior Security Manager (SSM).
Roles and responsibilities / what will the jobholder be expected to achieve:
- Perform Control Room daily operations with high integrity and efficiency.
- Monitor CCTV during the shift and report any unusual activity to Line Manager/Duty Security Officer.
- Respond promptly to the radio checks, made by the staff and keep accurate records of all communication. Also prepare Radio Checks Report for OSM.
- Keep record of staff members, going on visits & keep a record of any incidents and report these to the Duty Security Officer.
- Monitor Vehicle and Staff movements via our Geo Location software, issue field visit related equipment to staff on instruction of OSM/DOSM/SSM/LM and report any alarm activation to the Duty Security officer.
- Inform Duty Security officer of any Security related incident. Instigate telephone Tree where directed to do so.
- Monitor the security situation and detail the RRV to prove routes and advise on the road status.
- Manage the main switchboard, answer all the calls courteously and direct them to the right department promptly and courteously.
- Locate addresses contact number of different government offices/officers, NGO etc.
- Prepare and manage extension lists and other duty officers’ lists on weekly basis.
- Manage Store and inventories record management.
- Collect and enter NOC details in respective database and update multiple databases used in daily operations of Control Room. Also prepare reports for OSM/SSM.
- Take important messages for staff mainly of Chancery, Political etc and delivering the messages on priority bases without any delay.
- Maintain record of outgoing mail via TCS & DHL Courier on daily basis.
- Arrange cabs for UK Based staff. Make arrangements for their clearance, co-ordinating with Security Supervisor/Police and keep the Security Duty officer informed.
- Receive and dip all the incoming mail from post room and maintain the mail log books. Sort out unmarked mail to the relevant sections/individuals.
- Deal with in & out of office hours with Pakistan Official/Emergency Medical Visas and Consular Cases. Record their details and inform the relevant duty officers accordingly.
- Any other duty as directed by the duty OSM, SSM or Line Manager.
Essential qualifications, skills and experience
Language requirements:
Language: English and Urdu
Level of language required: Excellent English & Urdu verbal and written skills required
Essential on arrival:
- Higher Secondary School Certificate is required as a minimum;
- At least 3 years relevant experience.
Desirable qualifications, skills and experience
Good standard of oral and written, in one or more of the following; Punjabi, Sindhi, Dhari, Hindko and Pashto.
Required competencies
Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace
Application deadline Application deadline - day Application deadline - month Application deadline - year
4 January 2019
Grade
A1 (L)
Type of Position
Fixed Term
Working hours per week
41
Duration of Post
24 months
Region
South Asia & Afghanistan
Country/Territory
Pakistan
Location (City)
Islamabad
Type of Post
British High Commission
Number of vacancies
1
Starting monthly salary (PKR)
63684
Start Date Start Date - day Start Date - month Start Date - year
1 February 2019
Other benefits and conditions of employment
Salary Details:
For BHC candidates, the Local BHC Terms & Conditions will apply.
For other than BHC candidates, Basic Salary will be PKR 63,684 per month.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
Working patterns: This post is NOT suitable for flexible working in a way that incumbents work to set roster and any applicant selected will have to work according to an eight hour shifts roster (Day, Evening and Night) during both weekdays and over weekends which benefits from a 20% Shift Disturbance Allowance (SDA).
Additional information
To Apply:
Please note applications without (a),(b) and (c) will not be considered.
A. Complete the Online Application Form
B. Attach a detailed CV
C. Complete the Motivation Segment in the Online Application Form
Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable) and also inform their current line managers. Else the application will not be considered.
We will accept only online applications by 4 January 2019 midnight.
Please Note:
Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
The appointment will be subject to Police Verification and other checks including references, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
CONTACT ..https://fco.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-2/xf-9829bf58b741/candidate/so/pm/4/pl/1/opp/7927
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