Sound interesting? Here are some specifics
- Manage assigned incidents and requests according to EUC SLA’s, hardware and software break fix, installations and changes, new systems configurations, and deployments
- Work on assigned initiatives to raise operational excellence, proactive problem-solving initiatives, software and hardware upgrades
- Work on assigned tasks for ongoing projects, EUC initiatives for new technologies deployments, initiate process improvements to minimize waste and bring efficiencies
- Liaise with peers, colleagues, internal customers to ensure collaboration and engagement in project implementations and day to day operational requirements
What you will need to succeed
- Bachelor’s degree holder in the field of Information Technology (IT), or with years of relevant work experience
- At least three (3) years of related IT experience providing end user support preferably within the large or multinational BPO industries
- Previous experience in remote desktop support outside the Philippines
- Strong communication skills with ability to interact with partners globally
- Must be a problem solver with demonstrated experience in solving difficult technology challenges
- A can-do attitude
- Amenable to work on shifting schedule
What will make you stand out
- ITIL certification
- Experience in a company with ITIL processes implemented
- Experience supporting end user operating systems including MS Windows 10, MacOS and other end user operating systems, and management tools
- Experience working with mobile devices that run in Android or iOS
- Knowledge of device and software deployment
- Knowledge of management tools including Active Directory, HyperV / VDI, Pulse, MS Office, Antivirus, Tanium, Audio Video, Avaya
What’s in it for you?
- Competitive global pay and benefits
- Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
- Diverse, global team with colleagues in over 50 countries
- Apply On Company Site //
https://westernun.referrals.selectminds.com/jobs/administrator-it-end-user-support-quezon-city-17327?utm_
.jpeg)
.jpeg)
