Telecoms Services is responsible for all Communication Systems including Telephony, Contact Centres, Networking, Networked Services supporting for the region.
IDS analyst (Telecommunication Services) will work within the Telecommunications team and will be a subject matter expert on at least one area of Telecommunications Services.
The IDS analyst is jointly work with network specialist and others in the team for the provision and/or 2
nd
/3
rd
line design / support of services on a national/ international level utilizing network technology equipment. This can include both the development of new functions and facilities and the on-going systems support of production systems.
Principal Accountabilities: Key activities and decision making areas
Impact on the Business
Meets expectations of internal customers through delivery of high quality projects, meeting their needs and demonstrating the added value of service provided.
To support and maintain full functionality of equipment and applications provided by TS.
Identify and improve efficiency and potential improvements of the Telecommunications environment.
Customers / Stakeholders
To ensure that the business’ IT needs are understood and that services are tailored to meet their requirements, and also to ensure that users are fully aware of the services available and receive maximum benefit from them.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Leadership and Teamwork
Collaboration and contribution to team objectives.
Role Context
The role has the primary responsibility to provide support to ensure Telecommunication Infrastructure stability and IT functionality and service is maintained to agreed service levels and standards.
Qualifications
Knowledge & Experience / Qualifications)
Knowledge of network technologies (eg TCP/IP, LAN, Internet DNS,DHCP,Proxy,IPT,Video Conferencing ,Contact center)
Good knowledge of best practice within an operational support environment
Ability to work under pressure and deliver within limited times scales, proven ability to prioritize competing demand
Good team player skills which rely on honest open communication and reliability of individual to drive to deliver an excellent service to the customer and good interpersonal skills
Preferably industrial certifications such as CCNA,CCNP,etc
University graduate with degree in computer science, Information technology or electrical Electronics engineering or related discipline
Job Field
:
Information Technology
Primary Location
:
Middle East-Oman-Muscat-Muscat
Schedule
:
Full-time
Shift
:
Day Job
Type of Vacancy
:
Country vacancy
Job Posting
:
30-Jan-2019, 04:23:17
- Apply On Company Site /
- https://hsbc.taleo.net/careersection/hsbc_graduate/jobdetail.ftl?lang=en_GB&job=641749&src=JB-10502
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