Contract types Permanent contract
Company Profile: A contact centre providing multilingual customer service to clients located in South Korea and USA. This BPO has been serving several clients including THE ICONIC BRAND for streetwear. The company is supporting the fans and customers of this leading luxury street wear brand known to be expensive and luxurious, many of its buyers are coming from different countries.
Position: Korean Online Shopping Customer Support
Schedule: Shifting Schedule
Project Based for 3 months
BENEFITS:
Laptop and internet allowance are provided
Work From Home
Responsibilities:
• Assist in customer's cancellation of luxury brand order
• Answer questions about payment modes on online shopping
• Explain return policy of damages items
• Discuss how to know if the item has been shipped
• Explain how to use discount and promo code
• Explain how to get free shipping
• Explain the availability of sizes and colours
Requirements:
• Preferably Korean National with Permanent Visa
• Can speak, read and write Korean
• Can speak English very well
• Has customer service background (2 year relevant)
• Has online shopping experience (has ordered online already)
• Preferably with BPO background but not required
• Can start as soon as possible
• Graduates and undergraduates of any course
• Native proficient in Korean language with permanent visa
Recruitment Process:
• Initial Screening - Recruitment team
• Native Language Interview
• Ops discussion
• Assessments
• Operations team Interview
Send your updated resume to jk.koreancareers@gmail.com for processing.
For more inquiries, we will be very happy to assist you!
Contact Numbers: Globe: 0917-638-2780 / Sun/Smart: 0922-518-4461
Landline: 8245-2829
Add us on Skype: live: koreanjobs_3
Contact Person: Ms Gela
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