Customer Service Representative(CSR)_Cambodia Speaker_KL

Job Description

 Answers incoming voice and non-voice interactions on the Microsoft Customer Service lines.
 Provides a high-level of professional, competent service assistance.
 Identifies customer requirements, resolves the issues and routes them to other departments if needed.
 Creates and documents interactions in tools supplied by Microsoft.
 Validates and registers customer profiles in system.
 Translates escalated incidents where necessary
 Registers, handles, answers, and escalates customer complaints
 Provide general information about Microsoft products, technical support policies and licensing. (including websites for customer reference)
 Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
 Effectively communicates resolution to customer issues.
 Verifies Product ID (PID) is valid to grant support only to legal clients
 Performs all procedures accurately, including following Microsoft documented call flows, work processes, data entry requirements, and complaint management processes.
 Provides technical troubleshooting to customers.
 Escalates issues outside of service boundaries or when resolution cannot be confirmed.
 Provide call backs and call downs of customers (note: Vendor must be able to track labor associated with these activities)

Requirements:
Basic Internet and Technical knowledge about Microsoft Products and Technologies.
Must be a native speaker of Khmer (Cambodia Language)
Willing to work and relocate in Kuala Lumpur, Malaysia.
Working hours: 5days workday, 2days rest days.
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