Customer Support Manager

Job Descriptions:

• Lead, organized and manage the Customer Sales Team for the day-to-day’s sales supports.
• Manage the existing client's master data for sales tracking of food ingredients B2B transactions. 
• Maintain of business data center and networking among the clients/business partners/distributors.  
• Timely respondent / feedback to individual sales team requirements ensuring the accuracy of periodical sales report. 
• To develop customer service procedures, policies and standards and improve the service quality to facilitate the business growth.
• Engage and participate in project support activities including sales discussion, food exhibitions etc. 
• Identify and resolve discrepancies and coordination of customer complaints in areas of product development, product quality, delivery and logistic requirements.

Requirements:

• Senior Executive specializes in customer relations/services with at least 3 to 5 years experience as a team leader.
• Good personality, organized and a team player and go-between the sales and inter-departments.  
• Experience candidate in food industries is an advantage. 
• Meticulous and service oriented with prioritize multiple tasks in supports to the project and demands. 
• Preferable with understanding and familiarity with handling of international territory sales supports, whether it is procurement or shipment controls of B2B food ingredients and their requirements.