Ex Libris is seeking for a full-time Technical Project Manager (Library Systems) to be based in Singapore.
Ex Libris (a ProQuest Company) is the leading provider of automation solutions for academic and research libraries. Offering the only comprehensive product suite for electronic digital and print materials Ex Libris provides efficient user-friendly products that serve the needs of libraries today and will facilitate their transition into the future. Ex Libris maintains an impressive customer base consisting of thousands of sites in more than 90 countries on six continents including 10 of the top 10 universities around the world. With headquarters in Jerusalem we have 12 locations globally. (http://www.exlibrisgroup.com/)
Position Summary
The Technical Project Manager (Library Systems) is responsible and accountable for ensuring the success of a project delivery from planning executing and closing projects
Duties and Responsibilities
- Implementing Ex Libris products and services across APAC
- Participate and contributes in process improvement global initiative and work standardization across APAC
- Act as overall primary point of contact for the customer project team
- Creates and executes project work plans and revises as appropriate to meet changing requirements
- Manages day-to-day operational aspects of project and scope
- Manages project risk through mitigation planning
- Facilitates team and customer meetings
- Holds regular status meetings with project team
- Keeps executive team and stakeholders informed of project progress
- Effectively applies Project Management methodology Ex Libris procedures processes etc
- Perform Ex Libris product configuration based on customer’s requirements
- Analyze and troubleshoot customer issues and requests provide first line support to customers during implementation cycle
- Interpret and understand customer requirements and workflows and translate into Ex Librissolutions
- Provide product training to customers via Web-based or on-site training
- Review and contribute to training materials implementation tools and documents used internally and by customers
- Coordinate extensively with other Ex Libris teams including Cloud Services Installation Support Sales and Product Management
Qualifications
- B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience.
- Degree in Library Science/ Library qualifications are strongly preferred.
- Background in library workflows/standards would be advantageous
- Excellent analytical and troubleshooting skills
- Demonstrated ability to manage several complex tasks concurrently and meet deadlines
- Good interpersonal skills; must be a team player
- Excellent oral and written communication skills including training ability
- Ability to learn new information quickly and keep up with rapidly changing products and processes
- At least 2 years’ relevant experience is required
Ancillary Qualifications:
- Qualifications listed below while not necessarily a requirement for this position in each circumstance provide additional depth and value to the role.
- Professional experience in a library setting.
- Masters' degree in Library Science
- Previous experience working with Ex Libris products would be advantageous
- Customer service experience in a library or other business/technical setting is desirable
Other important information about this position:
- Local and international travel is required. E.g. 20% travel may be required.
- This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.
- Every position requires certain physical capabilities. Ex Libris seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
The preceding job description is not intended to describe in detail the multitude of tasks that may be assigned but rather to provide a general overview of the expectations and responsibilities of this position. As the nature of business demands change so may the functions of this position. Additional duties and responsibilities may be assigned."
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