This role is responsible for the maintenance, support, and operations of the IFES software applications.
This includes ensuring functionality and usability of the software applications are aligned with the organization’s priorities and enabling Company employees to do their work effectively. The Technical Support Professional is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
Required Technical and Professional Expertise
- Ability to work with cross-functional teams
- Excellent written and verbal communication to clients
- Attention to detail
- Knowledge in handling service request, incident, problem, tickets
- Knowledge in writing SQL queries and analyzing data, C#
- Ability to research, analyze and recommend improvements
- Skill in creating and maintaining technical documentation,
- Knowledge of scripting, coding and application software
- Willing to work on weekends and/or after hours
- Experience in customer service
Preferred Tech and Prof Experience
Software development and debug/troubleshooting skills
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
- Apply On Company Site //
- https://careers.ibm.com/ShowJob/Id/464855/Technical%20Support%20Professional
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