Head Butler Job In Mecca, Saudi Arabia

Head Butler

Primary Location

: Kingdom of Saudi Arabia-Makkah-Makkah Clock Royal Tower, A Fairmont Hotel

Employee Status

: Regular

insert hotel specific logo

Head Butler

Summary of Responsibilities: 
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Identify and anticipate guests’ needs and ensure personalized service is provided
• Provide Food and Beverage services as required
• To supervise and serve at Fairmont Gold Lounge
• Assist with any plans or arrangements the guest intends to make during their stay
• Ensure that all requests from guests are made possible and are followed up on
• Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• To support the training of Butlers in best practice in service methods and hygiene standards.
• Other duties as assigned

Hotel Overview:

Summary of Responsibilities:

Reporting to the Manager Position Title, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Insert all requirements

Qualifications:

• • Previous customer related experience an asset
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Insert all requirements as needed

Visa Requirements:

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Job Level

: Management / Supervisory

Schedule

: Full-time

Shift

: Day Job

Closing Date

: 26.Feb.2019, 4:59:00 AM

Job Number:

MAK01588

• Apply On Company Site /
• https://frhi.taleo.net/careersection/ext_frhi/jobdetail.ftl?lang=en&job=872752&src=JB-10760