Our Global Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
Responsibilities
1. Location:
- Senior Technical leadership in location provide oversight and hands-on technical expertise to support the local business
- Act as one of the key communication points to all business line COO’s, SCO and TSM’s and represent the location GTI technology function as appropriate
- Represent the GTI technology function to all vendors and outside service relationships where appropriate.
- Perform a senior Technology advisory role to location and business leaders within the location
- Provide escalation point for GTI technology in location where needed.
- Support legal, regulatory, and compliance requirements for LOB’s (Lines of Business).
2. Service Delivery and Projects:
- Understand the service delivery profile of the location and the overall technical requirements. Ensure the service that is provided matches the requirements of all LOBs through regular reporting reviews and improvement programs.
- Facilitate the technical infrastructure management group to ensure that communication lines are maintained with all stakeholders, and that regular meeting structures, agreed reporting and governance are all in place and is being maintained.
- Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right level of support is available, on-call, 24x7. Provide update to the local senior stakeholders as required.
- Participate in the regional senior infrastructure management on call rota to support all incidents within the Asia Pacific region to ensure the process of fault finding and recovery, together with communications to all LoB’s is managed appropriately.
3. Risk Management:
- Understand and manage the risk profile of the location, providing updates and reporting as required. Report to the location operating committee and regional risk management when required.
- Monitor and engage all risk forums for the location, ensuring adherence of the control environment and that all local towers follow respective and resultant action plans, ensure all location Managers sign off and approve their respective controls, creating evidence as necessary.
- Represent the location in scope discussions escalation of issues and draft report status of all internal and external audits, in conjunction with the regional service owners and control leads.
4. Financial:
- Ensure that the financial aspects of the location are managed. Conduct regular reviews so that the plan is correct, that expenses are being booked correctly and that any variance is explained.
- Ensure that asset management processes and procedures are implemented and followed at all times.
- Ensure all staff resources are in plan, and are under contract, as appropriate. Conduct regular reviews with all Service Managers to ensure location is covered.
5. People Management:
- Provide oversight, mentorship and support to all GTI resources in location.
- Support the TSM to ensure that a career and staff development program is in place, such that all GTI employees have an opportunity to grow and improve in their respective roles.
- Ensure regular reviews are conducted, which should include objective setting and follow up, quarter, mid and end of year appraisals.
- Lead and deliver at local staff forums, present global, regional and location news and updates so that staff feel engaged in the progress of the organization.
- Contribute to the support network within JPMC by conducting coaching and mentoring to all levels locally and remotely.
Qualifications:
This role requires a wide variety of strengths and capabilities, including:
- In excess of 15 years IT experience, the majority of which should be in an infrastructure role, preferably within the financial services sector.
- In excess of 10 years demonstrated experience at a management level, being able to articulate proven staff development and growth success.
- Experienced in working in an influential role, specific experience in senior roles with no direct reporting relationships with subordinate staff would be an advantage.
- Experience in managing vendor and supplier relationships.
- Strong communicator able to create and maintain people relationships.
- Relevant degree.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
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https://jobs.jpmorganchase.com/ShowJob/Id/190869/Vice%20
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