Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken English (Fluent)
Salary range €20,000 p/a
Description
Are you ready to join one of the world's largest business payment providers?
A global cross-border corporate payments provider that offers cutting edge multi-currency payment solutions, is seeking to recruit a proactive individual to join their CRM Support team.
This role aims at supporting Client Relationship Managers to focus on customer contact and is accountable for first line controls.
Key responsibilities include:
Monitoring of the team inboxes for client emails, to process payments as requested or distributing to the appropriate dealer to action
Keying of spot/drawdown transactions
Calling clients to verify authenticity of requests for new beneficiary set-ups by confirm new beneficiary details to prevent fraud.
Calling clients to confirm Incoming Credits and booking trades.
Provision of our online daily rate updates and client specific daily email communications.
Monitoring of team case queues in SFDC and team calendar and process diarized trade requests.
Booking of university trades and reviewing of incoming credits in GPFS.
Booking of Incoming Credits and Cheques.
Managing and controlling work levels, using daily reporting to ensure SLAs are met.
Undertaking training for new starters along with team overviews for new starters around the business.
Maintaining focus on personal and team goals, ensuring all incoming emails are handled within SLAs and all agreed call back timeframes to customers are adhered to.
Delivering professionally constructed and factual email communications within agreed SLAs.
Maintain and develop best practice as well as sharing best practice across the teams.
Ensure comprehensive, accurate and timely records in SFDC following any action or contact relating to a customer.
Adhere to compliance and regulatory requirements.
A global cross-border corporate payments provider that offers cutting edge multi-currency payment solutions, is seeking to recruit a proactive individual to join their CRM Support team.
This role aims at supporting Client Relationship Managers to focus on customer contact and is accountable for first line controls.
Key responsibilities include:
Monitoring of the team inboxes for client emails, to process payments as requested or distributing to the appropriate dealer to action
Keying of spot/drawdown transactions
Calling clients to verify authenticity of requests for new beneficiary set-ups by confirm new beneficiary details to prevent fraud.
Calling clients to confirm Incoming Credits and booking trades.
Provision of our online daily rate updates and client specific daily email communications.
Monitoring of team case queues in SFDC and team calendar and process diarized trade requests.
Booking of university trades and reviewing of incoming credits in GPFS.
Booking of Incoming Credits and Cheques.
Managing and controlling work levels, using daily reporting to ensure SLAs are met.
Undertaking training for new starters along with team overviews for new starters around the business.
Maintaining focus on personal and team goals, ensuring all incoming emails are handled within SLAs and all agreed call back timeframes to customers are adhered to.
Delivering professionally constructed and factual email communications within agreed SLAs.
Maintain and develop best practice as well as sharing best practice across the teams.
Ensure comprehensive, accurate and timely records in SFDC following any action or contact relating to a customer.
Adhere to compliance and regulatory requirements.
Skills
Ability to be flexible and take on responsibility
Having an eye for detail
Being efficient, accurate and proactive
Having an eye for detail
Being efficient, accurate and proactive
Diplomas
Post-secondary level of education or higher
contact -- expat.com/
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